FOTIOS STEFANIS & ASSOCIATES CO.

SYSTEM OF FOOD QUALITY, HYGIENE AND SAFETY MANAGEMENT

QUALITY POLICY

Testimonial ISO 9001:2000 and HACCP (ELOT 1416), for the production and marketing of bread-making products, was granted to the company named "FOTIOS STEFANIS & ASSOCIATES CO." which resides in the 8th km Larissa - Athens, following the successful inspection of Quality Management system by the EQA institution (European Quality Assurance), accredited by the ESYD.

All the actions taken by "FOTIOS STEFANIS and ASSOCIATES CO" regarding the production and marketing of bread-making products, are based on the basic quality policy. This policy enjoys wide publicity inside and outside of the company and is summed up in the following:

1. To achieve and maintain the quality of its products and distribution services at the level promised to the customers, using the best available technology and know-how according to its financial potential.
2. To produce and pack healthy, tasty products of high nutritional value.
3. To fulfill the requirements of the national and European legislation of Hygiene and food safety to the highest level possible.
4. To accurately enforce the rules of equitable industrial practice. - To store and distribute its products according to the regulations in force, while the emphasis will be put on the conditions of product maintenance and hygiene.
5. To evaluate, focus and satisfy its customers' demands to the maximum.
6. To inform its customers of the correct use and maintenance of its products and to plan qualitative improvements, based on the information returned from them.
7. To ensure organized training and education for its personnel so that it acquires a conscience of quality and specialization in its work.
8. To provide resources and act based on continuous improvement, aiming at the reduction of customer complaints and inappropriate products.